Professional Service Language


1 day, 9am to 5pm + a one-time Registration Fee of $55

COURSE DATE: Check back here for this programme’s upcoming schedule. Writing in to us on your interest may expedite TEC’s scheduling of this programme.

VENUE: 190 Clemenceau Avenue or 51 Cuppage Road (Learners will be notified of the exact venue via email at least five days before class commencement)

Closing Date: NA

IMPORTANT NOTE: Courses can often reach full capacity, so to avoid disappointment, we highly recommend that you register your interest with us first before making payment, using this link. Thank you.


Objectives & Methodology

English is a universal language and besides playing a significant role in globalisation, it has become very essential and almost mandatory, in corporate communication. The image of an organization rests hugely on the professionalism of its staff. Hence, it is crucial for staff to be proficient and fluent in the English language. The power of expressing oneself with authority, sincerity and professionalism through proper vocabulary and positive body language goes a long way and can boost the morale of staff and credibility of the organization. As like any other skill, communication requires practice. As such, have a hand at learning and practicing through fun and games during the duration of this role-play intensive program that aims to sharpen the speaking, listening and reading skills of participants.

Course Outline

  • Greetings & Conversational Starters
  • Introducing Yourself & Others in Social & Business Settings
  • Explaining Procedures
  • Asking Open Ended Vs Close Ended Questions
  • Asking For & Giving Directions
  • Using Professional Civil Language
  • Giving & Receiving Feedback
  • Making Recommendations
  • Expressing Likes & Dislikes
  • Agreeing & Disagreeing
  • Sharing Opinions & Suggestions


Who Should Attend

ESL/EFL Learners Who May be in the following positions:

  • Retail & Frontline Customer Service Staff
  • Backend Admin & Support Staff
  • Career Seekers


There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.